FREQUENTLY ASKED QUESTIONS

Welcome to the Paradice Frequently Asked Questions section.

Here you'll find clear, user-friendly answers to the most common questions around gameplay, deposits, withdrawals, bonuses, security and more.

 

General

1. What is Paradice?

Paradice — A Licensed Global Casino with Flexible Payments.

At Paradice, we combine the standards of world-class online casinos with modern payment solutions designed for today’s global players. Our platform brings together premium casino entertainment, trusted technology, and secure transactions to deliver a seamless gaming experience.

 

2. Is Paradice licensed or regulated?

Yes. Paradice.com is operated by Genesis Enterprise Ltd and licensed by the Government of the Autonomous Island of Anjouan, Union of Comoros under License No. ALSI-202503002-FI1.

 

3. Who is eligible to play?

Players must be at least 18 years old (or the legal age in their jurisdiction). Make sure online gambling is permitted where you're located before registering.

 

4. Which countries are supported?

Paradice welcomes players from many regions worldwide. However, service availability may vary depending on local laws, regulations, and jurisdictional restrictions.

 

5. What languages does Paradice support?

Paradice provides multilingual support and localized services for players across multiple regions. Available languages may vary depending on your location and platform settings.

 

Account & Access

1. How do I sign up or log in?

Click on the Sign Up on the upper side menu and follow the instructions. Fill out the information carefully checking whether it is correct. As soon as your account validating you will become a proud member of Paradice.

 

2. How do I reset my password?

Use the “Forgot Password” link on the login page. A reset code or link will be sent to your email and is valid for a limited time (typically 15 minutes). If expired, request a new reset.

 

3. I just created an account, but I can't log in. Why?

You may need to verify your email address before accessing your account. Please check your inbox for the verification link or code. If you have not received it, please contact Support for assistance.

Some security checks may also temporarily restrict access until account activation is completed.

 

4. Can I have multiple accounts?

No. Only one account per person is allowed. Multiple accounts may lead to suspension.

 

5. How can I update my personal information?

For security reasons, personal details such as your name, address, or date of birth cannot be changed directly in your account. Please contact Support, who may request verification documents before updating your information.

 

6. What if I forget my username?

If you forget your username, please contact Paradice Support. After verifying your identity, we will securely provide your login details.

 

7. I’m not sure if I already have an account. What should I do?

Contact Support to check. Duplicate accounts are not permitted, and our team can help confirm if you already registered.

 

8. How secure is my account and personal information?

Your account and data are protected using SSL encryption and secured by SSL Web Server Certificates. For extra protection, you can enable Two-Factor Authentication (2FA) at any time. We strongly recommend activating 2FA to further secure your account.

 

Payments: Deposits & Withdrawals

1. What payment methods do you support?

Paradice supports a wide range of local payment methods and cryptocurrencies. Available payment methods may vary by country and other supported payment options available in your Payments section.

 

2. What are the minimum/maximum amounts?

The minimum deposit amount is 20 USD per transaction.

The minimum withdrawal amount is 50 USD per transaction.

Each cryptocurrency has specific minimum and maximum withdrawal limits, displayed in the cashier. Paradice may also impose daily, weekly, or monthly maximum withdrawal amounts.

 

3. How long do transactions take?

Paradice Deposits and Withdrawals are processed in blockchain speed—typically within minutes, depending on network congestion.

 

4. Are there any fees?

A standard processing fee of up to two percent (2%) may apply to withdrawals, depending on the payment method used. For cryptocurrency withdrawals, the payment provider may apply an additional processing fee, and standard blockchain network fees may also apply. These fees are passed directly to the player without any markup from Paradice. The exact fee amount may vary based on the selected currency, provider costs, and current network conditions.

All deposited funds must be wagered at least one (1) time prior to withdrawal. Paradice is a gaming entertainment platform, not a financial service; therefore, all deposits are intended solely for gameplay and cannot be withdrawn or refunded in full without meeting the minimum wagering requirement. If a withdrawal is requested before meeting this requirement, up to ten percent (10%) of the unwagered deposit amount may be withheld to cover payment processing, administrative, and AML compliance costs.

 

5. Can I use someone else’s wallet?

No. Transactions must come from and go to a wallet under your control to protect against third-party misuse.

 

6. My deposit hasn’t shown up, what should I do?

First, verify that the transaction was completed successfully and that the correct payment method, wallet address, account details, or network was used. If your deposit is still not reflected in your account, please contact Support and provide any available transaction details or payment confirmation so our team can investigate promptly.

 

7. My deposit is missing even though the payment was successful. What should I do?

If your payment was successfully completed, please allow a few minutes for processing and refresh the page.

You may also try:

• Logging out and back in.

• Verifying that the funds have left your account or wallet.

• Confirming that the correct payment method, wallet address, or blockchain network was used.

If the issue persists, please contact Support and provide your transaction ID, screenshots, or payment confirmation so we can investigate promptly.

 

8. Why did my deposit fail?

Deposits may fail for several reasons, including:

• Incorrect payment details.

• Insufficient account balance.

• Unsupported payment methods.

• Blockchain network congestion.

• Payment provider restrictions.

• Incomplete transactions.

• Bank restrictions on online or international payments.

Please verify your information and try again. If the problem continues, contact Support for assistance.

 

9. How long do withdrawals take?

There may be several reasons why a withdrawal request cannot be processed:

• Your account verification (KYC) has not yet been completed.

• Additional AML or security checks are in progress.

• You have an active bonus with outstanding wagering requirements.

• The selected withdrawal method has not been validated.

• Withdrawal limits for your chosen payment method have been exceeded.

If you are unsure of the reason, please contact Support and our team will assist you.

 

Games & Providers

1. What kinds of games are available?

We offer a full range:

• Slots, from world-class providers

• Table Games, (Blackjack, Roulette, Baccarat and others)

• Live Dealer Games

• Crash / Aviator-style thrill games

 

2. Are the games fair and provably fair?

Games are provided by trusted developers and use fully auditable RNGs to ensure fairness—transparency and reliability are built in.

 

3. Who are the game providers?

Our casino content is supplied by leading international providers, ensuring high-quality games, fairness, and security.

 

4. How do I find a specific game?

If you want to find a specific game by typing in the name than you can do so by clicking the search icon.

 

5. The casino game does not load. What to do?

Make sure that the newest versions of Java and Flash are installed on your computer. You can download Java here https://www.java.com/en/ You can download Flash here https://get.adobe.com/ru/flashplayer/  A casino game not opening might mean that you have lost connection with the server. Refreshing the page and logging in and out may help. Shutting down your browser and opening it up again might help the game to load. If none of the above helps please contact customer support of Paradice.

 

6. What happens if I lose internet during a game?

If you lose your internet connection during a game round, the game provider's servers will automatically complete the round.

Any winnings will be credited to your account, and once you reconnect, your balance will reflect the correct outcome. No bets, winnings, or game progress are lost due to temporary connection interruptions.

If you continue experiencing issues, please contact Support for assistance.

 

Bonuses, Promotions & VIP Features

1. What promotions are available?

Expect welcome bonuses , free spins , daily/weekly promos, VIP ladders, contests, and seasonal offers.

👉 To find out more, visit Paradice’s Promotions page.

 

2. Are there wagering requirements?

Yes—each offer’s wagering terms are clearly detailed on the PapiBert’s Promotions page. for each specific Bonus types.

 

3. What does “40× wagering” mean?

If you deposit $50 and receive a $50 bonus, with a 40× requirement, you must wager $2,000 before withdrawing bonus-related winnings.

 

4. What is the minimum deposit to qualify for bonuses?

Unless otherwise stated, bonuses require a minimum qualifying deposit of $20 (or crypto equivalent).

 

5. Are some games excluded from bonus play?

Yes, certain games such as Blackjack, Roulette, or other low-risk table games may be excluded. Excluded games and restrictions are always listed in the specific promotion terms.

 

6. Can I cancel an active bonus?

If you have received a bonus but have not yet used it, Support may be able to remove it upon request.

However, once gameplay has started using bonus funds or free spins, bonus cancellation is generally no longer possible.

Please contact Support if you require assistance.

 

7. Do you have a VIP program?

Yes! VIP perks may include exclusive bonuses, higher limits, and faster withdrawals. The more you play, the more likely you’ll be invited.

 

PRIVACY, SECURITY & RESPONSIBLE GAMING

1. Is my personal data shared with third parties?

Paradice keeps your data private and secure. We never sell your personal data for profit. However, in limited cases your information may be shared with trusted third parties, such as: :

• Service Providers – to process payments, verify identity, provide games, and run analytics. :

• Affiliates & Marketing Partners – only for promotions or referral programs, and always subject to your consent. :

• Regulators & Legal Authorities – when required for anti-money laundering (AML), fraud prevention, or legal compliance. :

• Business Transfers – if Paradice undergoes a merger, acquisition, or restructuring.

Your data may also be used for account management, secure transactions, fraud prevention, personalization of offers, marketing, analytics, and legal protection.

We are committed to safeguarding your information and ensuring it is handled lawfully and responsibly at all times.

For full details, please see our Privacy Policy.

 

2. Do you require KYC verification?

Yes. Paradice may request identity verification at any time as part of our security, anti-money laundering (AML), responsible gaming, fraud prevention, and regulatory compliance procedures.

Verification requirements may vary depending on account activity, transaction volume, payment method, jurisdiction, or other risk-based factors.

 

3. What documents do I need for KYC?

We may request a government-issued ID, proof of funds, or proof of residency. Files should be submitted in .pdf, .jpeg, .jpg, or .png format. Verification is typically completed within 72 hours.

 

4. How can I manage responsible gaming?

You can set deposit or loss limits, or self-exclude by contacting support. We’re committed to promoting safe play.

 

5. Why am I being asked for documents?

We may request documents to verify your identity, protect your account, comply with AML regulations, prevent fraud, support responsible gambling measures, and satisfy regulatory obligations. Verification requests may occur during registration, deposits, withdrawals, account reviews, or whenever additional security checks are required.

 

6. How long does verification take?

Verification is typically completed within 48–72 hours after receiving valid documents. Delays may occur during peak times, but we will notify you if more time is needed.

 

7. What documents are accepted for verification?

Accepted documents may include:

Proof of Identity:

• Passport

• National ID Card

• Driver's Licence

 

Proof of Address (issued within the last three months):

• Utility bills

• Bank statements

• Official government correspondence

 

Proof of Payment Method or Funds (where required):

• Cryptocurrency wallet ownership confirmation

• Bank statements

• Additional source-of-funds documentation

Documents must be submitted in .pdf, .jpeg, .jpg, or .png format and clearly display all required information.

 

8. Are my documents stored securely?

Yes. All documents are encrypted, stored in secure servers, and access is restricted to authorized staff only.

 

9. Will Support ever ask for my password?

No. Our team will never ask for your password. If anyone requests it, do not share it and report the attempt to Support immediately.

 

MOBILE ACCESS & APP INFO

 

1. Do you have a mobile app?

No app yet, but our site is fully optimized for mobile browsers on both iOS and Android—no downloads required.

 

SUPPORT & DISPUTE RESOLUTION

1. How can I contact support?

We’re available via:

• Live Chat (fastest response)

• Email support – [email protected]

 

2. What if I need to make a complaint?

Reach out through live chat or email with full details and screenshots (if possible). We’ll investigate promptly.

 

3. Is Live Chat available?

Yes. Paradice Live Chat is available 24/7 directly on the website and is the fastest way to receive assistance with account, payment, bonus, verification, or technical questions.

 

GENERAL & MISCELLANEOUS

1. What if games freeze or errors occur?

First, check your internet. Try refreshing, clearing cache, or disabling VPN. If issues persist, contact support.

 

2. Are there device-based restrictions?

For security reasons, each account may only be active in one session per device and household at a time . Simultaneous logins are not permitted. If you log in from a new device, the system will automatically terminate any existing session on another device.

 

HOW TO PLAY

1. Slots

• Set your bet size.

• Click Spin to start the reels.

• Match symbols across paylines to win.

 

Special features include:

○ Wilds – substitute for other symbols.

○ Scatters – trigger free spins or bonus rounds.

○ Multipliers – boost your winnings.

👉 Tip: Each slot has an info (ℹ️) button showing the paytable and rules.

 

2. Blackjack

• Your goal: get as close to 21 as possible without going over.

• You play against the dealer’s hand .

• Match symbols across paylines to win.

On your turn, you can:

○ Hit → Take another card.

○ Stand → Keep your hand.

○ Double Down → Double your bet and take one more card.

○ Split → If you have two of the same card, split into two hands.

👉 Tip: If the dealer goes over 21 (“busts”), you win automatically.

 

3. Roulette

• Place your chips on the betting table.

• Predict where the ball will land on the spinning wheel.

• Match symbols across paylines to win.

• Betting options include:

○ Inside Bets (single numbers or small groups → higher payouts).

○ Outside Bets (red/black, odd/even, dozens → lower risk).

• Dealer spins the wheel, ball lands, winners are paid.

👉 Tip: Outside bets are lower risk, great for beginners.

 

4. Live Casino Games

• Live Casino Games connects you with real dealers streamed in real time.

• Place bets via your screen, just like at a physical casino.

• Common live games: Blackjack, Roulette, Baccarat, Poker.

• You can interact via chat while watching the game unfold.

👉 Tip: Rules are the same as traditional games — check the game window for details.

 

5. Crash / Aviator

• Place your bet before the round starts.

• Watch the multiplier climb .

• Cash out anytime to lock in your winnings.

• If the multiplier “crashes” before you cash out, you lose your bet.

👉 Tip: Some players use safe early cashouts, others risk big multipliers. Strategy is up to you.

 

QUESTS & CHALLENGES

1. How do I complete quests?

• Quests are missions like:

○ Play 50 spins on a slot.

○ Deposit a certain amount.

○ Try a featured game.

• Completing quests unlocks bonuses, free spins, or loot boxes .

• Progress is shown on your Quest page in your account.

👉 Tip: Check daily/weekly quests to never miss easy rewards.

 

2. Still Have Questions?

If you didn’t find the answer you’re looking for, our Customer Support Team is always happy to help.