Paradice General Terms & Conditions

Effective Date: 14 May 2026

Paradice.game is operated by Genesis Enterprise Ltd, registration number 15915, with registered address at PO Box 1212, Hamchako, Mutsamudu, Autonomous Island of Anjouan, Union of Comoros, and is licensed and regulated by the Government of the Autonomous Island of Anjouan, Union of Comoros, under License No. ALSI-202503002-FI1 (hereinafter “Paradice,” “Company,” “we,” “us,” or “our”).

These General Terms & Conditions (“Terms”) apply to Paradice.game (the “Website”), your Account, and all related products, payment systems, promotions, software, gaming content, customer support services, and associated features (collectively, the “Services”).

By registering an Account, accessing, visiting, or using any part of the Website or Services, you confirm that you have read, understood, and agreed to be legally bound by these Terms, together with our Deposit & Withdrawal Policy, Bonus & Promotions Policy, Privacy Policy, Cookie Policy, Responsible Gaming Policy, and any additional policies published on the Website, all of which form an integral part of this agreement. If you do not agree, you must immediately discontinue use of the Services.

1. Definitions

Account – Your personal registered player account on the Website.

Services – All gaming products, wagering services, promotions, software, payment systems, customer support functions, and related Website operations made available by Paradice.

Payment Method – Any approved deposit or withdrawal method supported by Paradice, including but not limited to bank transfers, cards, e-wallets, local payment systems, cryptocurrencies, blockchain assets, alternative financial rails, or future payment channels.

Games – Casino games, sportsbook, live dealer, instant games, tournaments, betting markets, and all wagering content available through the Website.

Bonus / Promotion – Any promotional reward, cashback, tournament prize, free spins, free bets, loyalty benefit, or marketing incentive.

Restricted Jurisdiction – Any jurisdiction where access to or use of the Services is prohibited by law, regulation, Anjouan licensing restrictions, or Company policy.

2. Changes to These Terms

Paradice reserves the right to amend, revise, or update these Terms or any related policy at any time for legal, regulatory, commercial, operational, or security reasons. Any updates become effective immediately upon publication on the Website unless otherwise specified. Continued use of the Services constitutes acceptance of such revised Terms.

3. Eligibility & Player Responsibilities

3.1 Age & Legal Capacity

You must be at least eighteen (18) years of age, or the legal age of majority in your jurisdiction (whichever is higher), and legally capable of entering into binding agreements.

3.2 Local Legality

You are solely responsible for determining whether access to and use of the Services is lawful in your jurisdiction.

3.3 Single Account Rule

Only one (1) Account per person, household, device, payment instrument, or controlled environment is permitted unless expressly authorized by Paradice.

3.4 Accurate Information

You must provide complete, accurate, current, and truthful information at registration and throughout your relationship with Paradice.

3.5 Account Security

You are solely responsible for safeguarding your login credentials, payment access, devices, and registered email.

3.6 Taxes

You are solely responsible for any tax, reporting, or financial obligations arising from your use of the Services.

3.7 Player Acknowledgement

You acknowledge that:

• The Services are provided solely for personal entertainment purposes. Participation does not constitute a source of professional income.
• Gambling carries a financial risk, including the possibility of losing deposited funds, and players are solely responsible for their gambling activity.
• Paradice promotes responsible play and provides self-limitation and exclusion tools; however, ultimate responsibility for safe play lies with the player.
• No system, strategy, or method of play guarantees success.

4. Geographic Eligibility & Restricted Jurisdictions

Paradice accepts players from most jurisdictions worldwide. However, it is the sole responsibility of each player to ensure that online gambling is legal in their country or region before creating an account or placing wagers.

Access to the Services is prohibited where restricted by law, Anjouan licensing requirements, AML obligations, or Company policy.

Access to Paradice services is strictly prohibited for users located in, residing in, or accessing the platform from the following restricted jurisdictions, including, but not limited to:

• United States and territories
• United Kingdom
• France and territories
• Germany
• Netherlands and territories
• Spain
• Austria
• Union of Comoros
• FATF blacklisted jurisdictions
• Malta
• Armenia
• Curaçao
• North Korea
• Syria
• Sudan
• South Sudan
• Yemen
• Somalia
• Myanmar
• Libya
• Any jurisdiction prohibited by the Anjouan Offshore Finance Authority or legal obligations, regulatory requirements, or Company discretion.

Use of VPNs, proxies, location masking, false registration, or circumvention tools is strictly prohibited.

If it is determined that a player has accessed the platform from a restricted jurisdiction (including via VPN, proxy, location masking, false registration, circumvention tools or similar technologies), Paradice reserves the right to block, delay, reverse, suspend, or void deposits and withdrawals, suspend or terminate the Account, void wagers and winnings, and return deposits only where legally permitted.

5. Registration & Account Security

Paradice reserves the right to refuse registration, reject applications, suspend, restrict, or close Accounts at its sole discretion.

You may not:

• Register under false identity
• Use third-party credentials
• Transfer or sell Accounts
• Use third-party payment methods
• Operate for commercial or syndicate purposes

Disposable, temporary, or fraudulent email services are strictly prohibited.

6. Account Verification; AML; KYC; CDD

Paradice operates under strict AML, KYC, CDD, anti-fraud, and regulatory obligations.

6.1 Verification Requests

We may request at any time:

• Government-issued ID
• Proof of address
• Source of funds / wealth
• Payment ownership verification
• Selfie / biometric checks
• Transaction history
• Enhanced Due Diligence

6.2 Suspension Pending Verification

We may suspend transactions or account access until verification is completed to our satisfaction. Failure to complete verification may result in account restrictions or closure.

6.3 Enhanced Due Diligence

We may apply CDD/KYC checks in cases of large or unusual transactions, transfers involving high-risk wallets, accounts, or red flags such as PEP status or suspicious activity patterns.

6.4 High-Value & High-Risk Transaction Review

All deposits are subject to risk-based controls. Paradice may temporarily hold, delay, or reject deposits that are unusually large, inconsistent with normal gameplay, or linked to high-risk activity. Such deposits may require enhanced verification, including proof of identity, wallet ownership, transaction history, and source of funds documentation. Funds will not be released for gameplay or withdrawal until verification is fully completed. Suspicious transactions may be monitored, investigated, withheld where lawful, or reported to competent authorities.

7. Deposits, Payment Methods & Transaction Conditions

7.1 Payment Flexibility

Paradice may support multiple Payment Methods, currencies, and financial channels, which may change over time without prior notice.

7.1.1 Crypto Payments

Where cryptocurrency payment options are offered by Paradice, such transactions are limited to supported cryptocurrencies displayed in the applicable Payments menu

7.1.2 Invoice-Based Deposit Amounts

Players acknowledge that where cryptocurrency deposit options are used, deposits must strictly match the exact amount displayed in the Paradice-generated deposit invoice, payment request, or QR code. Cryptocurrency deposits submitted with altered, rounded, underpaid, overpaid, or otherwise incorrect amounts may not be credited and may be delayed, rejected, or irretrievably lost depending on network and transaction conditions.

7.1.3 Correct Network Use

Where cryptocurrency payment options are offered by Paradice, deposits must be made exclusively using the exact blockchain network, wallet address, payment protocol, and technical instructions displayed for the selected cryptocurrency or digital asset. Use of unsupported tokens, incorrect blockchain networks, smart contracts, cross-chain transfers, incompatible protocols, or inaccurate wallet details may result in permanent loss of funds, for which Paradice accepts no liability.

Detailed cryptocurrency-specific deposit rules, technical requirements, and supported networks are governed by the Deposit & Withdrawal Policy.

7.1.4 Minimums & Confirmations

Deposits below the posted minimum or without sufficient blockchain confirmations may be rejected or remain uncredited. Network fees apply.

7.1.5 Third-Party Payments Prohibited

All transactions must originate from Payment Methods, wallets, accounts, or financial instruments legally owned and controlled by you.

7.1.6 Volatility

You acknowledge and accept the risk of cryptocurrency price fluctuations during gameplay or while withdrawals are pending.

7.2 Minimum Deposit

Minimum deposit is USD 20 (or equivalent in other currency, cryptocurrency, or payment method) unless otherwise stated.

7.3 Payment Ownership

All deposits must originate from Payment Methods legally owned and controlled by you.

7.4 Fees & Processing

Applicable fees, exchange rates, provider charges, network costs, or processing conditions may apply.

7.5 Fraud Prevention

Paradice may reject, suspend, or reverse deposits for fraud, AML, technical, legal, or operational reasons.

8. Withdrawals

8.1 Withdrawal Rights

You may withdraw unutilized, cleared, and eligible funds subject to these Terms and applicable policy.

8.2 Minimum Withdrawal

Minimum withdrawal is USD 50 (or equivalent) per transaction.

8.3 Withdrawal Fees

A standard processing fee of USD 5 (or equivalent) may apply depending on Payment Method, network, jurisdiction, or provider.

Players must maintain a sufficient cleared balance to cover both the requested withdrawal amount and any applicable fees.

Detailed rules, examples, minimums and network conditions are described in the Deposit & Withdrawal Policy.

8.4 Verification

Withdrawals may be delayed, restricted, or refused pending KYC, AML, fraud, or security review.

8.5 Wagering & Bonus Conditions

Deposits, bonuses, and promotional balances may be subject to wagering, bonus, or anti-abuse requirements.

8.6 Wagering Requirement

All deposited funds must be wagered at least one (1) time prior to withdrawal. If a withdrawal is requested without meeting this requirement, up to ten percent (10%) of the unwagered deposit amount may be withheld to cover payment processing, administrative, and AML compliance costs. Standard withdrawal procedures apply to all unwagered balances. In addition, all bonus funds and promotional credits are subject to specific wagering requirements as set forth in the Bonus & Promotions Policy. Failure to meet these requirements may result in the cancellation of withdrawal requests, forfeiture of bonus funds and associated winnings, or other actions deemed necessary by Paradice in its sole discretion.

8.7 Processing Times

Withdrawal requests are subject to internal review and security checks. The standard processing timeframe for withdrawals is generally up to two (2) business days; however, depending on the withdrawal method, completion of KYC/AML procedures (where required), security verification, payment provider review, or other reasonably necessary fraud, compliance, operational, or risk-management factors, Paradice reserves the right to extend processing times up to ten (10) calendar days, subject to applicable law.

8.7 Risk & Compliance Holds

Withdrawals may be delayed or refused pending KYC/AML checks, fraud investigations, chargeback resolution, or other policy concerns.

9. Game Rules & Availability

You are responsible for understanding:

• The rules of each game
• Theoretical return-to-player (RTP)
• Applicable odds
• Market settlement rules
• Provider restrictions

10. Bonuses, Promotions & Tournaments

All promotions are governed by separate Bonus Terms, including wagering requirements, expiry dates, max bets, contribution percentages, exclusions, and maximum convertible winnings.

10.1 Irregular Play & Abuse

Paradice reserves the right to void bonuses, winnings, and/or close Accounts in cases of irregular play or abusive behavior. Prohibited conduct includes, but is not limited to: maintaining or using multiple accounts; bankroll cycling (e.g., depositing, wagering minimally, and withdrawing); opposite or low-risk betting patterns (e.g., covering both red and black in roulette); use of bots, scripts, automation, or artificial intelligence tools; exploiting technical errors, software malfunctions, or system vulnerabilities; arbitrage strategies, collusion, or syndicate play; bonus hunting, stacking, or abuse of promotional offers; attempting to benefit from any bug, glitch, or system malfunction that results in unqualified or invalid winnings. Any winnings derived from such prohibited activities shall be deemed invalid and may be confiscated at the sole discretion of Paradice.

10.2 Order of Funds

Unless otherwise stated, real-money funds are wagered before bonus funds.

10.3 Cancellation

You may cancel an active bonus, but doing so may result in forfeiture of the bonus and related winnings.

11. Prohibited Conduct

You are strictly prohibited from engaging in any of the following activities while using the Services: using bots, scripts, emulators, artificial intelligence, or other forms of automated assistance or manipulation tools; colluding with other players or engaging in syndicate betting practices; committing or attempting to commit fraud, money laundering, terrorist financing, or any other unlawful or prohibited activity; harassing, threatening, or otherwise abusing other users or staff; scraping, copying, reverse-engineering, redistributing, or otherwise misappropriating Website content, code, or data; taking any action that may compromise or attempt to compromise the security, fairness, or integrity of the Services.

Consequences: Any breach of this section may result in the immediate suspension or termination of your Account, voiding of wagers, forfeiture of funds, cancellation of winnings, and/or reporting to relevant law enforcement or regulatory authorities. Paradice reserves all rights to pursue civil and criminal remedies in cases of serious violations.

12. Errors, Malfunctions & Adjustments

If any wager, payout, or balance adjustment results from a technical error, software or hardware malfunction, misprint, system failure, or human mistake, Paradice reserves the right to void the affected wagers and/or re-settle them according to the correct terms and conditions. Any funds or winnings credited in error remain the exclusive property of Paradice and must be promptly returned upon request. Paradice further reserves the right to deduct, reverse, or adjust such erroneous credits directly from your Account balance at its sole discretion. Paradice shall not be liable for any losses, damages, or claims arising from system malfunctions, errors, or interruptions, and users agree that any bets placed during such events may be voided.

13. Bet Cancellation, Refunds & Settlement Errors

13.1 Bet Cancellation & Settlement Errors

If a bet is canceled, or if an event has been completed but the corresponding winnings have not been credited to your Account due to a technical or settlement error, you must promptly open a support ticket. Paradice will review such cases within a reasonable timeframe and, if the claim is validated, the correct winnings will be applied to your Account balance.

13.2 Refunds & Cancellations

All gaming products offered through the Services are deemed to be consumed instantly once purchased or wagered. Accordingly, completed wagers and bets cannot be canceled, reversed, or refunded once placed, regardless of the outcome. In the event of a technical error, malfunction, or other system fault affecting the placement or settlement of a wager, the provisions set out in Section 12 (Errors, Malfunctions & Adjustments) shall apply.

14. Inactive & Dormant Accounts

Accounts with no login or wagering activity for a prolonged period of one hundred eighty (180) days may be classified as inactive or dormant, in accordance with Paradice’s internal policies. Once an Account is deemed inactive or dormant, Paradice may, at its discretion: restrict or suspend certain account features and functionalities; require full or partial re-verification (KYC/AML checks) prior to reactivation; after providing reasonable notice, apply a monthly administrative fee (up to a posted maximum, and never exceeding the remaining Account balance). Unclaimed balances from dormant Accounts may be handled, escheated, or otherwise treated in accordance with applicable laws, regulations, and internal policies.

15. Fairness, RNG & Providers

Games are provided by reputable third-party studios and/or Paradice Originals. Random Number Generator (“RNG”) systems and provably fair mechanisms are used where applicable. Provider rules may apply in addition to these Terms.

16. Responsible Gaming & Self-Exclusion

Players may set personal limits on deposits, losses, session durations, or cooling-off periods, and may also request temporary or permanent self-exclusion. Paradice reserves the right to intervene, suspend, or restrict play where patterns of unsafe or harmful gambling behavior are detected. Additional tools and resources are available on the Responsible Gaming page. However, Paradice shall not be held liable in any circumstances where responsible gaming tools, limit settings, or self-exclusion functions fail to operate correctly due to technical error, malfunction, or system bug. Players remain solely responsible for their gambling activity and for utilizing external support resources where necessary.

Attempts to bypass Responsible Gambling protections may constitute a material breach of these Terms and may result in account restriction, suspension, or permanent closure.

17. Intellectual Property

All content, trademarks, logos, user interfaces, software code, and data on Paradice.game are owned by or licensed to Paradice. You receive a limited, revocable, non-exclusive, and non-transferable license to use the Services for personal entertainment only. Reverse engineering, scraping, redistribution, and derivative works are prohibited.

18. Communications & Notices

By using the Services, you consent to receive:

• Legal notices
• Transactional emails
• Compliance requests
• Security communications

through in-product messaging, email, or other provided contact details. You agree to keep your contact information current and to receive transactional and service notices electronically.

19. Suspension & Termination

Paradice may suspend or terminate Accounts without prior notice for:

• Breach
• Fraud
• AML concerns
• Detection of multiple accounts
• Restricted jurisdiction access
• Verification failure
• Security risks

20. Liability

20.1 No Warranties

The Services are provided “as is,” without warranties of uninterrupted access, accuracy, or error-free operation.

20.2 Risk of Losses

Gambling involves financial risk, including the loss of deposited funds. We accept no liability for indirect, incidental, special, consequential, or punitive damages, nor for connectivity, software, hardware, or third-party service failures.

20.3 Indemnity

You agree to indemnify and hold harmless Paradice, its affiliates, officers, employees, and service providers from any claims arising from your use, breach of Terms, or unlawful conduct.

21. Valid Email Requirement & Prohibited Domains

Players must register using a valid, permanent, and privately-owned email address. Accounts created using disposable, temporary, public, or shared-domain email services—including but not limited to Mailinator, TempMail, Yopmail, 10MinuteMail, GuerrillaMail, and similar providers—are strictly prohibited.

Paradice reserves the right to suspend, limit, or close any account registered with such email services. Any bonuses, free spins, promotional credits, or associated winnings obtained through accounts using these domains may be voided.

22. Consequences of Registration Breach

Use of prohibited or disposable email domains constitutes a breach of registration requirements. Such a breach does not entitle the player to reimbursement or refund of any losses incurred prior to account review, verification, restriction, or closure.
Withdrawals from such accounts may be placed on hold until full verification is completed, including email correction, identity verification, payment method ownership confirmation, and any additional AML requirements.

23. Complaints & Disputes

If you have any concerns, complaints, or questions regarding the Services, your Account, transactions, wager settlement, or these Terms, you should contact Paradice Customer Support via the Help Center or by using your registered email address and providing your Account ID, relevant transaction details, timestamps, and full supporting information.

Paradice will use reasonable efforts to review and respond to complaints within a reasonable timeframe. Certain investigations may require additional verification, security review, or third-party provider input, and transactions or account functions may be temporarily suspended where reasonably necessary during investigation.

Paradice accepts no liability to you or any third party solely for the review, investigation, response to, or action taken in connection with any complaint, dispute, or related communication, except where required by applicable law.

If a player disputes the settlement of a wager, game, transaction, or promotional outcome, such dispute must be submitted within three (3) calendar days from the date of the relevant event, transaction, or settlement decision, unless otherwise required by applicable law. Claims submitted after this period may be declined. Players remain responsible for reviewing their Account activity and transaction history.

Paradice Customer Support will use reasonable efforts to resolve disputes directly with the player. If a satisfactory resolution cannot be reached through Customer Support, the matter may be escalated internally to management for further review.

23.1 Dispute Protocol – Server Records

In the event of any discrepancy between information displayed on a player’s device and the data, transaction logs, or game outcomes recorded on Paradice’s servers or approved provider systems, the official server-side records shall, in the absence of manifest error, technical malfunction, or proven system fault, be deemed final and binding for dispute-resolution purposes.

23.2 Escalation & Arbitration

Should internal dispute resolution efforts fail to reach an agreed outcome, disputes may be referred, where applicable, to arbitration, regulatory review, or other legal remedies available under the laws and regulatory framework of Anjouan, Union of Comoros.

24. Privacy
Personal data is collected and processed in accordance with the Paradice Privacy Policy. By using the Services, you consent to such processing.

25. Force Majeure

Paradice shall not be held liable for any failure, delay, interruption, or malfunction of the Services arising from circumstances beyond its reasonable control. Such circumstances include, but are not limited to, acts of God, natural disasters, governmental restrictions, armed conflict, strikes, utility or internet failures, distributed denial-of-service (DDoS) or other cyberattacks, pandemics, infrastructure collapse, or the failure of third-party service providers. In such events, the performance of Paradice’s obligations shall be suspended for the duration of the event, and no compensation or liability shall be due to the player.

26. Assignment; Severability; Entire Agreement

We may assign or transfer our rights and obligations under these Terms. If any provision is deemed invalid or unenforceable, it shall be enforced to the maximum extent permitted, and the remaining provisions shall remain valid. These Terms constitute the entire agreement between you and Paradice regarding the Services.

27. Governing Law; Language & Precedence

These Terms & Conditions shall be governed by and construed exclusively in accordance with the laws in force in the Autonomous Island of Anjouan, Union of Comoros.

These Terms may be published in multiple languages. In case of any inconsistency, the English-language version shall prevail.