Paradice Privacy Policy

Effective Date: 14 May 2026

Paradice.game is operated by Genesis Enterprise Ltd, registration number 15915, with registered address at PO Box 1212, Hamchako, Mutsamudu, Autonomous Island of Anjouan, Union of Comoros, and is licensed and regulated by the Government of the Autonomous Island of Anjouan, Union of Comoros, under License No. ALSI-202503002-FI1 (hereinafter “Paradice,” “Company,” “we,” “us,” or “our”).

This Privacy Policy (“Policy”) applies to Paradice.game and all related websites, mobile applications, products, payment systems, promotions, customer support channels, software, and services (collectively, the “Services”).

This Policy explains how we collect, process, use, store, safeguard, transfer, disclose, and otherwise handle personal data when you access or use the Services. By accessing or using the Services, you acknowledge that you have read, understood, and agreed to the practices described in this Policy together with the Paradice General Terms & Conditions, Deposit & Withdrawal Policy, Bonus & Promotions Policy, Cookie Policy, Responsible Gaming Policy, and all other applicable Company policies.

1. Data Controller

Genesis Enterprise Ltd, as operator of Paradice.game, acts as the primary data controller for personal information collected and processed through the Services and determines the purposes and means of such processing.

2. Information We Collect

2.1 Information You Provide Directly

We may collect information you directly provide, including but not limited to:

• Username
• Password
• Full name
• Email address
• Date of birth
• Residential address
• Phone number
• Payment Method details
• Wallet addresses
• Banking details
• PSP references
• Government-issued identification
• Proof of address
• Proof of source of funds / source of wealth
• Verification documents
• Responsible Gaming requests
• Self-exclusion requests
• Customer support communications
• Marketing preferences
• Promotional participation

2.2 Information Collected Automatically

We may automatically collect:

• Deposit, withdrawal, wagering, promotional, bonus, and transaction history
• Payment routing details
• Wallet addresses or blockchain identifiers where applicable
• Bank or PSP transaction references where applicable
• Login timestamps
• Device identifiers
• Browser type
• Operating system
• IP address
• Geolocation data
• Session logs
• Cookies
• Tracking pixels
• Behavioral patterns
• Gameplay activity
• Fraud indicators
• Risk scores
• Affiliate attribution data

2.3 Information from Third Parties

We may collect information from:

• Affiliates
• Marketing partners
• Identity verification vendors
• Fraud prevention vendors
• Blockchain analytics providers
• Banking institutions
• PSPs
• Sanctions databases
• Regulatory bodies
• Public records
• Compliance vendors

3. How We Use Your Information

We may process personal data for purposes including but not limited to:

3.1 Account Creation & Management

To create, maintain, secure, verify, and administer Accounts.

3.2 Transactions & Payment Processing

To process deposits, withdrawals, wagering activity, PSP transactions, banking instructions, cryptocurrency transactions where offered, refunds, reversals, and payment disputes.

3.3 AML, KYC, Fraud Prevention & Security

To perform:

• Identity verification
• AML screening
• Source-of-funds checks
• Sanctions screening
• Fraud detection
• Bonus abuse monitoring
• Geolocation enforcement
• Chargeback prevention
• Behavioral profiling
• Account security

3.4 Responsible Gaming

To monitor self-exclusion, deposit limits, cooling-off requests, affordability concerns, and player protection obligations.

3.5 Promotions & Marketing

To administer Promotions, VIP programs, cashback, affiliate programs, loyalty systems, and personalized offers, subject to consent and applicable law.

3.6 Analytics & Optimization

To improve Services, troubleshoot errors, monitor performance, analyze user behavior, and optimize business operations.

3.7 Legal & Regulatory Compliance

To enforce contractual rights, comply with legal obligations, regulatory requirements, dispute resolution, licensing obligations, and lawful investigations.

4. Legal Basis for Processing

We may process personal data under one or more of the following legal bases:

• Contractual necessity
• Legitimate interests
• Legal obligations
• Regulatory compliance
• Consent
• Fraud prevention
• Security interests
• Responsible Gaming obligations

5. Payment Method-Specific Policies

5.1 General Payment Framework

Paradice supports multiple Payment Methods, which may include cryptocurrencies, blockchain assets, bank transfers, local PSPs, e-wallets, cards, and alternative payment systems. Payment data may be processed for transaction execution, fraud prevention, AML, KYC, reconciliation, and operational security.

5.2 Cryptocurrency-Specific Conditions

Where cryptocurrency Payment Methods are offered:

• Wallet addresses
• Blockchain identifiers
• Transaction hashes
• Transaction tracing
• Network metadata

These data points may be collected and processed for payment execution, blockchain verification, AML compliance, fraud monitoring, and transaction tracing.

Paradice is not responsible for losses caused by user error, including incorrect wallet addresses, unsupported blockchain networks, lost private keys, or incompatible technical instructions.

5.3 Fiat / PSP / Banking Conditions

Where fiat, local PSPs, cards, or banking systems are used, payment references, banking identifiers, beneficiary details, PSP references, settlement data, and provider metadata may be collected for compliance, reconciliation, fraud prevention, chargeback defense, and payment execution.

6. Disclosure of Information

We may disclose personal data to:

• Payment Service Providers – To process deposits, withdrawals, refunds, reversals, chargebacks, and other financial transactions.
• Banking institutions, local PSPs, card processors, e-wallet providers, and financial intermediaries – For transaction execution, settlement, reconciliation, fraud prevention, payment routing, and compliance purposes.
• Blockchain analytics providers, transaction monitoring systems, and sanctions screening vendors – For cryptocurrency tracing, AML compliance, fraud detection, source-of-funds review, sanctions enforcement, and security monitoring.
• Identity Verification, AML, KYC, Fraud Prevention, and Compliance Vendors – For identity verification, source-of-funds validation, fraud screening, behavioral risk analysis, Enhanced Due Diligence, and security checks.
• Game, Software, Platform, and Service Providers – For the provision of casino, sportsbook, live dealer, promotions, analytics, technical support, and gaming content.
• Cloud, Hosting, IT Infrastructure, Cybersecurity, Analytics, and Backup Providers – For secure storage, operational infrastructure, performance monitoring, fraud controls, and system integrity.
• Marketing, Affiliate, Loyalty, and Promotional Partners – For referral attribution, affiliate campaign tracking, promotional eligibility, VIP programs, loyalty systems, and marketing activities, subject to applicable law and/or your consent where required.
• Regulatory Authorities, Licensing Bodies, Legal Authorities, Courts, Auditors, Investigators, and Government Agencies – Where required for AML obligations, fraud investigations, licensing compliance, dispute resolution, legal proceedings, sanctions enforcement, or other lawful obligations.
• Corporate Transactions – In the event of a merger, acquisition, restructuring, sale, financing, or transfer of business assets, personal data may be disclosed or transferred as part of the business transaction, subject to applicable safeguards.

We do not sell your personal data to third parties for independent commercial profit.

7. Cookies, Tracking Technologies & Device Monitoring

We use cookies, web beacons, pixels, local storage, device fingerprinting, and related technologies to:

• Enable login sessions
• Maintain account security
• Detect fraud
• Personalize Services
• Measure performance
• Track affiliate attribution
• Deliver marketing where permitted
• Enforce jurisdiction restrictions

Essential cookies may be required for operation of the Services. Non-essential cookies may be subject to consent where applicable. Full details are provided in the Paradice Cookie Policy.

8. Automated Decision-Making, Profiling & Fraud Scoring

Paradice may use automated tools, algorithms, behavioral analysis, sanctions screening, geolocation systems, blockchain analysis, transaction monitoring, fraud scoring, and promotional abuse detection to:

• Assess account risk
• Detect suspicious activity
• Enforce restrictions
• Prevent fraud
• Identify bonus abuse
• Support Responsible Gaming
• Comply with AML obligations

Such systems may influence account restrictions, verification requests, promotional eligibility, or transaction reviews.

9. Data Retention

We retain personal data only as long as reasonably necessary for operational, contractual, regulatory, AML, fraud prevention, legal, audit, and licensing purposes.

This may include:

• Active Accounts: duration of account lifecycle
• Closed / inactive Accounts: minimum five (5) years and up to ten (10) years or longer where legally required
• AML / KYC records: as required by law or regulator
• Marketing preferences: until withdrawn or expired
• Cookie data: as specified in the Cookie Policy

Upon lawful expiration, data may be deleted, anonymized, archived, or retained where legally justified.

10. Security

We implement commercially reasonable and industry-standard security measures, including:

• TLS/SSL encryption
• Firewalls
• Access controls
• Staff role restrictions
• Monitoring systems
• Fraud controls
• Secure infrastructure

No system is entirely secure. You remain responsible for safeguarding login credentials and personal device security.

11. International Data Transfers

Your data may be processed, stored, analyzed, or transferred across jurisdictions outside your country of residence where Paradice, affiliates, processors, vendors, or service providers operate.

By using the Services, you acknowledge and consent to such transfers, subject to appropriate legal, contractual, technical, or compliance safeguards where applicable.

12. Your Rights

Subject to applicable law, AML obligations, fraud prevention requirements, contractual duties, regulatory retention requirements, legal obligations, and security interests, you may have rights to:

• Request access to and copies of your personal data.
• Correct, update, or rectify inaccurate or incomplete Paradice personal data.
• Request deletion (“right to be forgotten”), subject to AML, fraud prevention, legal retention, contractual, licensing, dispute-resolution, and regulatory obligations that may require continued processing or retention.
• Restrict or object to certain categories of processing where legally applicable.
• Withdraw consent for marketing communications or other consent-based processing activities.
• Request data portability where technically feasible and legally applicable.

Paradice may deny, limit, defer, or condition such requests where continued processing or retention is necessary for AML compliance, fraud prevention, account security, contractual enforcement, dispute resolution, legal obligations, licensing requirements, or other legitimate operational interests.

You may access and update certain personal information directly through your Account dashboard (including login credentials, email address, and marketing preferences). For additional privacy requests, corrections, objections, portability requests, or deletion inquiries, please contact our Support Team.

Paradice may require verification of your identity and/or Account ownership before processing any request.

13. Marketing & Communications

• You may choose to opt in to receive promotional communications by email, SMS, push notifications, affiliate campaigns, loyalty communications, or VIP communications.
• You may withdraw your consent at any time through your account settings or by using the “unsubscribe” link provided in each message. Paradice will use reasonable efforts to honor such requests promptly; however, we cannot guarantee that you will not receive promotional communications already scheduled for delivery prior to processing such withdrawal of consent.
• Transactional and legally required communications (including but not limited to deposit confirmations, account notifications, security alerts, or policy updates) will continue to be sent regardless of your marketing preferences.

14. Third-Party Links & External Services

The Services may contain links to third-party websites, providers, wallets, PSPs, affiliates, or platforms.

Paradice is not responsible for the privacy practices of third parties. Please review their privacy policies separately.

15. Minors

Paradice does not knowingly collect or process data from individuals under eighteen (18) years of age, or higher where required by applicable law. Underage Accounts may be suspended, terminated, or reported.

16. Personal Data Breaches

In the event of a personal data breach, security incident, unauthorized disclosure, data compromise, or cybersecurity event that is likely to result in a risk to your rights, freedoms, personal data, Account security, or legal protections, Paradice may investigate, contain, assess, mitigate, and remediate such incident in accordance with applicable law, regulatory obligations, operational security requirements, and internal incident-response procedures.

Where legally required or reasonably necessary under the circumstances, Paradice may:
• Notify affected users without undue delay;
• Notify relevant supervisory, regulatory, legal, or licensing authorities;
• Restrict, suspend, or secure affected Accounts or Services;
• Require identity re-verification, password resets, or additional security measures; and/or
• Take immediate operational, legal, or technical steps necessary to mitigate harm, preserve evidence, enforce compliance, and prevent further unauthorized access, misuse, disclosure, or compromise.

Paradice reserves the right to determine appropriate response measures based on the nature, severity, scope, legal implications, and operational risks of the incident.

17. Changes to This Policy

Paradice reserves the right to amend, revise, update, suspend, or modify this Privacy Policy at any time for legal, regulatory, operational, commercial, technological, security, fraud-prevention, licensing, or compliance reasons.

The latest published version of this Privacy Policy shall govern your use of the Services from its effective date unless otherwise required by applicable law.

Any changes to this Privacy Policy will not retroactively reduce or remove your existing rights and protections without your explicit consent, except where such changes are required by law, regulatory obligation, licensing requirements, fraud prevention, security necessity, dispute resolution, operational integrity, or compliance obligations.

Paradice may provide notice of material changes through Website publication, Account notifications, email communication, or other reasonable methods where appropriate. Continued use of the Services following the effective date of revised terms constitutes acknowledgment and acceptance of the updated Privacy Policy.

18. Contact

For privacy, data, or compliance inquiries, contact:

Support Team
Email: [email protected]

19. Final Provisions

This Policy forms an inseparable part of the Paradice General Terms & Conditions. 

Paradice reserves the right to amend, revise, suspend, or update this Policy at any time, including data handling practices, security measures, compliance obligations, operational procedures, or legal requirements.

This Policy may be published, translated, or localized in multiple languages. In the event of any inconsistency, the English-language version shall prevail.